Interview with Professional Organizer Terri Closs

Terri Closs

The spotlight today is on Terri Closs of As You Wish Organizing, LLC. She provides residential organizing for boomers and seniors in Macomb, Oakland, and St. Clair Counties in Southeast Michigan, and is a member of NAPO, NAPO Michigan Chapter, and the Institute for Challenging Disorganization.

Terri, how did you come up with your business name?

Interview with Professional Organizer Terri Closs

I wanted a name that spoke to my target audience – seniors. I didn’t want them to feel I’d come into their home and tell them what to do, what to throw out. To be honest, they typically get enough of that from their family. So I chose “As You Wish…” as a way to quietly let them know that they’d be making the decisions in this relationship and that they’d be the ones who remain in control. It’s worked perfectly so far.

Has your business changed since you first started out?

I’d have to say no. I was lucky because I worked with Seniors for 14+ years prior establishing my business. With that depth of experience, I gave a great deal of thought to their specific needs and set up my business accordingly. Having said all that though, after four years in business there are parts of my work I enjoy more than others. As an example, I enjoy decluttering and reorganizing a home but enjoy less packing and unpacking for a move. At some point down the road I may drop the latter of these services. This is something I had to live with for a while before I learned that insight about myself.

At what moment did you consider yourself successful?

For me “successful” came when I was working 15-20 hours a week and I was booked 2-3 weeks in advance.

What would you do differently if you were starting your business today?

In the beginning I built myself a nice but not spectacular website (template based). It didn’t have the look or feel that represented me or my business. After two years, I dropped that site and had a professional build me a new one. That combined with a webmaster who sees to it that I’m optimized properly and that I show up on the first search page has made all the difference in the world business wise. I wish I had done that from the beginning.

A professionally built website and an expert webmaster can make all the difference in the world to a business.Click To Tweet

How do you approach a new organizing project?

For me, it’s all about relationships. My in-home assessment can last as much as 3 hours in length. I do the typical question asking and looking at what they want organized but I then spend the rest of the time allowing them to get to know me (building trust) and for me to get to know them. It is rare when I don’t have a client sign up.

What other services or products do you offer?

Currently nothing, but I’m working on a Vital Records product for do-it-yourselfers.

What’s the most surprising thing you’ve discovered about running an organizing business?

Because I worked with Seniors in the past, I knew I would be made a confidant right from the get-go. What surprised me was that trust and familiarity extended itself to their underwear drawers and other private areas. I never saw myself folding their underpants and girdles.

What is the biggest challenge you currently face in your business?

Motivation once I get home. I have to tend to the business when I’m not working within the business. Sometimes it’s hard when you’re all alone.

What’s your favorite organizing product? Why?

Tough call! I’m very fond of the Planner Pad. I’m a low-tech girl and immediately saw the beauty and simplicity in the product. My clients, for whatever reason, were struggling to keep order in their life. Introducing the Planner Pad and having all their appointments, to-do lists and errand lists in one place really simplified their life.

If they are also inundated with paperwork, notes, invitations, bills, etc., I will introduce them to a tickler file. I marry the two together so they see how one compliments the other to make their life simpler.

What do you like to do when you’re not working?

I like to travel but don’t do it often. I like peace and quiet. I enjoy music – listening to it, attending concerts, singing. I’m learning to play banjo and the ukulele. And I really like being at home (back to the peace and quiet thing!)

Thanks for sharing, Terri!

Who’s next?

If you’d like to be interviewed for Your Organizing Business, simply fill out the questionnaire.

A former professional organizer, I’m now a web designer and Certified Digital Business Consultant. I love helping others succeed by sharing the knowledge and insight I’ve gained through marketing my own business for over 15 years! When I’m away from my desk, I enjoy reading, photography, watching movies, and cooking.

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Comments

  1. I love the name of your business. Very inviting and non-threatening:) How fortunate that you landed in your niche right from the beginning. Serving the senior community is a wonderful way to give a hand to the generation that came before.

  2. This is a great story, organizing businesses play such an important role in so many different aspects of life. Like Terri mentions, packing for a move may be less fun than doing a full-house organization / declutter – But it’s all important!

  3. Your website happened to be one of the first ones I found as I was investigating becoming a professional organizer! The name of your business is so respectful of your client’s perspective.
    Thanks for sharing. 🙂

  4. I love the name of your business as well Terri. It really lets the clients know that they are in charge. Great to be able to move into your niche in a seamless way. Thanks Janet. ?

  5. I love how your business name reinforces that the client is making the decisions (or wishes) about how they want their life to be. The name sets the tone right from the beginning. Very cool that you’re learning to play the banjo and ukulele. I attended a concert recently and the guitar player took out his banjo for one of the pieces. I really enjoyed it!

  6. Thank you everyone for the lovely comments. I thought long and hard about my business name. I wanted it to do the exact things you mentioned – give my clients and potential clients a sense of empowerment, that they’d be the ones making the decisions. Both my company name and website represent me and my philosophy when it comes to organizing. I needed both to speak for me when I wasn’t there to speak for myself. Your feedback confirms I made the right decisions. Thank you!

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